Business DescriptionSecurity and Disaster Preparedness

Security Countermeasures

We ensure that important customer information is securely guarded.
We are actively working on all kinds of security measures.

  • Security systems

    For the reception sites that operate 24 hours a day, manned security systems are also available 24 hours a day. Premises are patrolled as needed to prevent access by any suspicious intruder.

  • Surveillance camera

    Cameras are always used to monitor difficult-to-see areas and people entering high-security rooms.

  • Access restrictions

    All entrances and exits, from company entrances to reception sites, are restricted. Access is restricted through an access card equipped with a magnetic stripe and an IC chip.

  • Fingerprint authentication

    The MS&AD GRAND ASSISTANCE call center system is equipped with a fingerprint authentication system. All operators register fingerprint information in advance, making it impossible for outsiders to log into the system.

Disaster Countermeasures

Stable operation 24 hours a day, 365 days a year. We are always prepared for emergencies, "just in case".

  • Server groups

    A large number of servers are required to operate the call center system, and almost all of them are redundant (duplexed). This configuration enables quick recovery even in the event of an emergency.

  • Data center

    Data centers are built on solid ground, selected according to strict standards. Our data centers are not only resistant to natural disasters, but are also manned and monitored 24 hours a day.

  • Earthquake-resistant structure

    A call center that cannot be rested must be a rock solid building. MS&AD GRAND ASSISTANCE is housed in earthquake-proof buildings.

  • In-house power generation equipment

    In the event of a power outage due to an earthquake or any other problem, in-house power generators start operating automatically. Operations can be continued until the public electricity supply is restored. In addition, in the event of a power outage, the UPS unit will work and will not allow the system to be interrupted momentarily.