Company InformationManagement Philosophy and History

Management Philosophy and Operational Guidelines

Management Philosophy

By bringing safety and comfort through provision of comprehensive assistance services, we build up reliability and satisfaction among our customers, clients, service networks, employees as well as communities, and we are committed to contribute to the development of a prosperous and vibrant society.

<<Operational Guidelines>>

- Relief from Anxiety -

We stay close to our customers and committed to respond with
sincerity, speed and accuracy in every aspect of our operations.

- Peace of Mind in Satisfaction -

We will maintain a keen awareness of our professionalism, improve ourselves daily,
and provide our customers the best possible service.

- Impression with Satisfaction -

We will constantly review our operations and continue to pursue a
level of quality that exceeds customer expectations.


1989 November Established Dai Tokyo Kasai Anshin Dial Co., Ltd. (Asakusa, Taito-ku, Tokyo)
1994 March Relocated Head Office and Operation Center to Aobadai, Tokorozawa City, Saitama Prefecture
1999 February Changed company name to Anshin Dial Co., Ltd.
1999 April Started Road Service Business
2000 December Increased capital to 400 million yen
2001 August Expansion into Okinawa Prefecture
2001 November Increased capital to 490 million yen
2002 April Started House Support Business
2005 April Started Concierge Business
2005 September Acquired Privacy Mark certification
2007 December Established Tokorozawa Head Office Center (Hiyoshi-cho, Tokorozawa-shi, Saitama)
2010 April Registered Tokorozawa Head Office as Headquarters
2011 October Merged with Interpartner Assistance Japan Co., Ltd.
2013 December Established Okinawa Center (Asahi-cho, Naha-city, Okinawa Prefecture)
2020 October Merged with Japan Assist International Co., Ltd.
Changed name to MS&AD GRAND ASSISTANCE Co., Ltd.
Establishment of Iidabashi Center (Koraku, Bunkyo-ku, Tokyo)
2022 April Iidabashi Center to be registered as head office
Tokorozawa Center opened (Kusunokidai, Tokorozawa City, Saitama)
Business Support Center opened (Hiyoshi-cho, Tokorozawa City, Saitama)