Roadside Assistance Business
Service
You can rely on our extensive experience and quick response capabilities to assist with any issues you may encounter while traveling.
Grand Assistance's roadside assistance service is available to help with emergencies such as dead batteries, flat tires, and gas shortages, by telephone or other contact methods.
Available 24 hours a day, 365 days a year, we promptly dispatch on-site emergency repair and towing services.
We also provide location sharing and emergency call services to ensure the safety and security of our customers.
On-site Emergency Repair Service
If your car is unable to run due to an accident or a breakdown, we provide free on-site emergency assistance within 30 minutes. We also offer support for issues such as dead batteries, flat tires, gas shortages, and locked keys. Our prompt response ensures safe and smooth travel.
Towing Service
If your car is unable to run due to an accident or a breakdown, we provide a towing service to a designated location within a certain distance.
Location Information Service
We can determine the exact location of the customer's trouble through location information. This allows us to promptly arrange the optimal response and provide smooth support. Even in unfamiliar areas or emergencies, you can rely on our service. Additionally, the location information of the service provider can also be shared.
Emergency Call Service
We can automatically confirm the safety of drivers and passengers using Telematics (*) technology. In the case of an accident or trouble, we promptly assess the situation and make emergency calls if necessary. Should the unexpected occur, we will provide support to ensure safety with a prompt and accurate response.
*The term "Telematics" is coined from a combination of "telecommunication" and "informatics." This system provides a variety of information and services using vehicle-mounted devices such as car navigation systems and GPS, as well as mobile communication systems.
Why Choose Us
System Implementation
for Speedy Response
Thanks to our Smart Grand automated dispatch system, we have successfully reduced dispatch times significantly compared to the traditional phone-based system. The dispatch information, which was previously coordinated via phone calls, is now transmitted without any calls.
Ensuring Customer Safety
through Location-Based Services
We provide reassurance to customers waiting on-site by accurately tracking their location and sending real-time updates on the tow truck's position. Customers can also share photos with the service provider, allowing for a smoother assessment of the trouble situation.
Significantly Reducing the Coordination Time with Service Providers through LINE
The first-ever service in the industry that allows customers to request roadside assistance via LINE. The introduction of this service is expected to significantly reduce the time required for roadside assistance requests compared to the traditional phone-based method.
Customer Feedback
I was deeply impressed by the exceptional service of the receptionist. I am truly grateful for your kindness when I was feeling discouraged. Additionally, the on-site staff arrived early, and their courteous service and attentiveness were outstanding. Even I learned a lot from this experience. I sincerely appreciate your support. To everyone who helped today, thank you so, so much.
I sincerely apologize for the inconvenience caused by my carelessness. This was my first time using your service, and from the person who assisted me on the initial phone call (I apologize for forgetting your name in my panic, even though you kindly mentioned it) to the on-site staff, every member of your team treated both me and my car with great care and kindness. Each person was highly professional, and I was deeply impressed. I am really grateful for your help.
