Overseas Assistance Business
Service
We support our customers as a reliable guide during emergencies, from departure to return.
Grand Assistance's Overseas Assistance Business provides support for emergencies, including car accidents and medical institution arrangements while traveling, with support available in 17 languages, 24 hours a day, 365 days a year, ensuring your safety and security from departure to return. You can rely on our extensive experience and quick response capabilities to assist with any issues you may encounter while traveling.
Overseas Travel Insurance Accident Reception Service
In accordance with the insurance company’s policy provisions, we provide instructions for filing any claims and assist with necessary steps.Additionally, through our "Cashless Medical Service (CMS)," we have established a system that allows customers to receive medical treatment at local hospitals without upfront payments, reducing their financial burden.
Three-way Calling Service
Our overseas assistance services are available in 17 languages. Telephone interpretation services are provided for foreign visitors and residents in Japan involved in automobile accidents. With prompt and accurate interpretation, we ensure seamless communication between the parties involved.
Medical Assistance Service
We provide prompt support with referrals to hospitals while traveling abroad and medical transfers to your home in Japan. We help ensure peace of mind during your trip by providing local hospital guidance, interpretation services, and assistance with medical expenses.
Overseas Medical Research and Medical-Related Translation Services
In the event of an accident requiring medical insurance abroad, we provide services such as medical certificate translation and investigation support, including the collection of relevant information, for hospital visits, hospitalization, and other related matters.
Why Choose Us
Support for Professional Requests
- We provide comprehensive support, even in emergencies that require specialized terminology, such as insurance claims, accidents, and medical assistance.
Support in 17 Languages
- We provide support in 17 languages, ensuring fast and accurate interpretation for foreign-language speakers.
- Our services are available for both Japanese travelers abroad and international visitors in Japan. With one of the highest case volumes in the country, we deliver trusted language assistance when you need it most.
Customer Feedback
During my first trip abroad, I fell ill and felt very anxious, but your team guided me to a local hospital, and their kind support was a great relief.
While traveling, I suffered an injury and had difficulty communicating due to the language barrier. However, thanks to the interpreter’s assistance, I was able to receive medical treatment without any hassle.
