Customer Support Business
Service
Our customer-oriented telephone support is available even outside of business hours.
Grand Assistance's customer support services are available to handle inquiries from customers outside of business hours. We will also coordinate with the client company's personnel and, depending on the nature of the inquiry, direct you to the appropriate specialized contact point as a liaison. In addition to providing regular reports on customer inquiries, we analyze collected feedback and propose solutions to help resolve the challenges faced by our client companies.
Contact Center Services
As the "face of the company," we manage call centers and operate phone answering services, delivering high-quality support. With extensive experience in handling cyber insurance inquiry counters for leading telecommunications companies and insurance subscription inquiry counters at convenience stores, we are well-equipped to provide services tailored to the needs of diverse industries.
Night and Holiday Reception Services
Even during nights and on holidays, you can contact the person in charge via phone, email, SMS, and other channels. We also offer callback and follow-up services with the same quality and care as those provided during business hours.
All Kinds of Service Contacts
Customer inquiries are received at a central point of contact. Depending on the nature of the inquiry, we either direct you to the appropriate specialized contact point or act as a liaison. Quick and smooth coordination allows us to provide services to customers without causing any inconvenience.
Building a BPO business
We provide comprehensive support, including back-end operations, tailored to meet the needs of our client companies.
Why Choose Us
Providing Support to a Wide Variety of Industries
- We are well-equipped to handle inquiries from all types of industries and business models.
- We offer support tailored to meet the specific needs of each industry.
Delivering Service with the Same Quality as During Business Hours
- Thanks to our robust operational framework, we can seamlessly hand over responsibilities to the client company's representative outside of business hours without compromising customer satisfaction.
Customer Feedback
I didn't know how to register, so I called for assistance. The staff kindly and clearly guided me through the process, allowing me to register successfully.
When I had an emergency at night, I contacted your service and received a courteous response. The technician in charge quickly contacted me the following day. Without the support, I would have remained anxious, but thanks to the prompt assistance, I was able to wait with peace of mind.
