About us

About us

Top Message

MS&AD GRAND ASSISTANCE Co., Ltd. President & Representative Director　Seiichi Suzuki

Supporting the future with reliable and trustworthy assistance.

In October 2020, we were launched as an industry-leading comprehensive assistance service provider under the MS&AD Insurance Group, whose core companies include Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance. We leverage the strengths of Anshin Dial and Japan Assist International, both of which have over 30 years of experience.
The company boasts a strong network of roadside assistance, house assistance, and overseas travel assistance businesses, as well as stable operations in a wide range of areas, including concierge services, life and non-life insurance sales support, foreign language interpretation services on the phone, and total-loss automobile auction services.

President & Representative Director

Adapting to change, building trust, and driving social progress.

While responding to changes in the social environment, we are expanding our network of affiliated companies, training communicators who can respond sincerely, quickly, and accurately, building advanced IT infrastructure, and working towards the creation of next-generation businesses.
We aim to contribute to the development of a prosperous and comfortable society by earning the trust of all stakeholders through the establishment of an operational network that provides high-quality assistance services, high management efficiency, and a corporate culture where employees feel confident and proud of their work.
We appreciate your continued support and patronage in the future.

Management Philosophy

By providing security and comfort through our comprehensive assistance services, we are committed to contributing to the development of a prosperous and vibrant society by building trust and bringing satisfaction to our customers, clients, service networks, employees, and community.

Management Guidelines for Operations

SincerityRelief from Anxieties

We stay close to our customers and committed to respond with sincerity, speed and accuracy in every aspect of our operations.

ProfessionalismPeace of mind into satisfaction

We will maintain a keen awareness of our professionalism, improve ourselves daily, and provide our customers the best possible service.

AdvancementElevate satisfaction to delight

We will constantly review our operations and continue to pursue a level of quality that exceeds customer expectations.

History

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November 1989

Established Dai Tokyo Kasai Anshin Dial Co., Ltd. (Asakusa, Taito-ku, Tokyo)

March 1994

Relocated Head Office and Operation Center to Aobadai, Tokorozawa City, Saitama Prefecture

February 1999

Changed company name to Anshin Dial Co., Ltd.

April 1999

Started Road Service Business

December 2000

Increased capital to 400 million yen

August 2001

Expansion into Okinawa Prefecture

November 2001

Increased capital to 490 million yen

April 2002

Started House Support Business

April 2005

Started Concierge Business

September 2005

Acquired Privacy Mark certification

December 2007

Established Tokorozawa Head Office Center (Hiyoshi-cho, Tokorozawa-shi, Saitama)

April 2010

Registered Tokorozawa Head Office as Headquarters

October 2011

Merged with Interpartner Assistance Japan Co., Ltd.

December 2013

Established Okinawa Center (Asahi-cho, Naha-city, Okinawa Prefecture)

October 2020

Merged with Japan Assist International Co., Ltd.
Changed name to MS&AD GRAND ASSISTANCE Co., Ltd.
Establishment of Iidabashi Center (Koraku, Bunkyo-ku, Tokyo)

April 2022

Iidabashi Center to be registered as head office
Tokorozawa Center opened (Kusunokidai, Tokorozawa City, Saitama)
Business Support Center opened (Hiyoshi-cho, Tokorozawa City, Saitama)

Company Overview

Company Name MS&AD GRAND ASSISTANCE Co., Ltd.
Head Office 7th Floor, Sumitomo Fudosan Iidabashi First Building, 2-5-1 Koraku, Bunkyo-ku, Tokyo
Google MAP
Representative Director Seiichi Suzuki
Established November 24, 1989
Capital stock 100 million yen
Number of employees 1,451 employees(As of March 1, 2025)
Business Comprehensive assistance call center
Centers Iidabashi Center
Business support center
Tokorozawa Center
Okinawa Center
Major Shareholders MS&AD Insurance Group Holdings, Inc.
Board member
  • Chairman Director　Hirohisa Tagami
  • President & Representative Director　Seiichi Suzuki
  • Senior Managing Director　Keitaro Yoshioka
  • Senior Managing Director　Masataka Saguchi
  • Director　Hiroshi Kamiya
  • Director　Takayuki Maruyama
  • Director　Kazuhiro Ubatani
  • Director　Hiroshi Yamasaki
  • Director(part-time)　Hidetoshi Kometani
  • Director(part-time)　Maki Fujisaki
  • Director(part-time)　Yoshiyuki Ohtake
  • Director(part-time)　Aya Jinbo
  • Auditor(part-time)　Shinichirou Nakayama
  • Auditor(part-time)　Nobuaki Hanaoka

Organization chart

General Shareholders Meeting, Auditors, Board of Directors, President, Management Committee, Administration Dept., Headquarters, Corporate Planning Dept. Quality Improvement Dept. Human Resources and General Administration Dept. Internal Audit Dept. IT Promotion Dept. Business Promotion Dept. Network Dept. Business Support Dept.*1 Operations Management Dept., Operations Dept. Road Assistance Dept. 1*2 Road Assistance Dept. 2*3 Road Assistance Dept. 3*2 Multi-Assistance Dept. 1*2 *3 Multi-Assistance Dept. 2 Global Assistance Dept. BPO Dept., Location: Not stated: Iidabashi Center *1: Business Support Center (Tokorozawa) *2: Tokorozawa Center *3: Okinawa Center

Access

Head Office（Iidabashi Center）
7th Floor, Sumitomo Fudosan Iidabashi First Building,
2-5-1 Koraku, Bunkyo-ku, Tokyo Google MAP
Nearest station
  • 4-minute walk from Iidabashi Station on JR and subway lines
  • 8-minute walk from Korakuen Station on the Tokyo Metro Marunouchi Line
  • 8-minute walk from Korakuen Station on the Tokyo Metro Namboku Line
Tokorozawa Center
Seibu No.2 Bldg. 6F, 1-11-2 Kusunokidai, Tokorozawa-shi, Saitama
359-8580Google MAP
Okinawa Center
Okiden Naha Bldg., 114-4 Asahi-machi, Naha-shi, Okinawa
900-0029Google MAP